Customer Services

No Truck? No Problem.  We Deliver – For Free!

How can we help you get your furniture home? Our professional and friendly delivery team will deliver your new furniture and mattresses and help get your furniture into your home on a day and time that works best for you. We work hard to provide the highest standard in furniture delivery.

Remember to ask your sales person about free set-up and haul away options, so you can enjoy your new furniture as quickly as possible

You Get Great Customer Service

At Thompson Brothers Furniture we believe in providing you with the best furniture shopping experience possible. That experience doesn’t end once you’ve purchased your new home furnishings. We are committed to ensuring that our customers receive the same great service from purchase to delivery and beyond. That means that we will deliver your furniture – for free.

Thompson Brothers Furniture will be with you every step of the way to ensure your new furnishings arrive intact and look even more fabulous in your home than they did in the store—and this includes a professional, experienced, in-house delivery team.

We will instal your new furniture purchase in your home and, we will remove all packing materials as well as your old furniture if you would like us to do so. If you have any concerns whatsoever, feel free to contact your sales consultant at 519-353-5614.

We guarantee your new furniture will be in showroom condition upon delivery. After delivery, we guarantee our furniture for one full year against manufacturing defects with the manufacturer’s warranty, or we will repair or replace the item at our option. Excluded from this guarantee are “as is” merchandise and other specifically marked final sale items.

This service guarantee does not cover:

  • Damage due to misuse, abuse or accidents.
  • Damage of discolouration caused by sunlight.
  • Abnormal wear, fading or shrinkage of any fabric.

Free Furniture Delivery

Our trained professionals will provide delivery and placement of furniture in the room where it is intended to go. Delivery includes unboxing of furniture and removal of packaging and garbage. We will operate with the utmost respect for your home.

Before purchasing your new furniture, please measure the width of your doors, hallways and stairs. Before delivery, please clear away all obstacles. In the rare event of an impossible tight fit, we will only move the furniture with your approval.

We provide you with a time frame for your delivery; however, it’s conditional on road conditions and other situations beyond our control.

Ask Us Anything

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Thompson Brothers Furniture is the best place to find furniture for your home and office. Shop for Bedroom; Dining Room; and Living Room; Rattan and Office furniture - including a comprehensive selection of Sectional Sofas, Recliners and Home Theatre groupings. We offer customization options for many of your furniture choices.


Thompson Brothers Furniture services communities in Bruce, Grey and Huron Counties including: Cargill; Chatsworth; Chesley; Durham; Flesherton; Formosa; Hanover; Harriston; Kincardine; Lucknow; Markdale; Mildmay, Owen Sound; Paisley; Port Elgin; Ripley; Sauble Beach; Saugeen Shores; Southhampton; Tara; Tiverton; Walkerton;  Wiarton and Wingham Ontario.